Terms and Conditions
Last Updated: May 2026
1. Acceptance of Terms
By accessing or using the services provided by Prime Infusions (“Company,” “we,” “us,” or “our”), including infusion therapy, specialty pharmacy services, and any related offerings, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services
Prime Infusions provides outpatient infusion therapy and related healthcare services at our licensed infusion centers across New York and other locations. Our services are provided under the supervision of licensed healthcare professionals. All treatments require a valid prescription and referral from a qualified healthcare provider. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
3. Medical Disclaimer
The information provided on our website and through our services is for general informational purposes only and does not constitute medical advice. Always consult your physician or qualified healthcare provider regarding any medical conditions, treatment options, or medications. Prime Infusions does not provide diagnoses and is not a substitute for professional medical advice, diagnosis, or treatment.
4. Patient Responsibilities
Patients are responsible for providing accurate and complete health information to our clinical staff, following the care instructions provided by our healthcare team, notifying us of any changes in health status, medications, or insurance coverage, arriving on time for scheduled appointments, and understanding that cancellations must be made at least 24 hours in advance.
5. Insurance and Billing
Prime Infusions works with most major insurance providers. Patients are responsible for understanding their insurance coverage, co-pays, and deductibles prior to receiving treatment. Any charges not covered by insurance are the financial responsibility of the patient. Payment plans may be available upon request. We reserve the right to collect outstanding balances and may engage collection services for unpaid accounts.
6. Privacy and HIPAA
Prime Infusions is committed to protecting your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our full privacy practices are described in our HIPAA Privacy Policy, available on our website. By using our services, you acknowledge and agree to our collection, use, and disclosure of health information as described in that policy.
7. Website Use
The content on our website, including text, graphics, logos, and images, is the property of Prime Infusions and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this website without prior written consent from Prime Infusions. Unauthorized use may violate copyright, trademark, and other applicable laws.
8. Limitation of Liability
To the fullest extent permitted by law, Prime Infusions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services or website. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the specific service giving rise to the claim.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of New York.
10. Changes to These Terms
Prime Infusions reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Prime Infusions
Phone: 718-443-4000
Email: office@primeinfusions.com
Website: primeinfusions.com